Time freezing problems (widgets)

If the time on the widget is stuck/frozen after unlocking your phone or using another application, please check the following and email us if you need any more help.
  • Make sure you have the latest update installed
  • If you are using any task killers or similar applications (battery savers etc) that could be killing running tasks, exclude the application from the task killer (or add the application to the 'white list')
  • Make sure that your phone is not running in a power saving or stamina mode
  • Make sure there is some free space on your internal storage
If everything fails, try uninstalling and re-installing the application. Also check the device-specific notes below.

Samsung Galaxy users (S4, S5, S6, Note and other models)

Turn app optimization for the application off.

  1. Drop down the notification bar
  2. Select Battery
  3. Under the Optimizing apps or Power savings section choose Details
  4. Find the application, select it and disable optimization

Huawei users

Huawei devices have a built-in battery saver that causes problems to widgets. To fix the problem, add the application to the Protected apps list:
  1. Go to phone settings
  2. Select Power saving settings
  3. Select Protected apps
  4. Add our weather application

Redmi Note 3 Pro (and similar models running MIUI 7) users (thanks to Bonnie)

These devices have a power saving feature that is enabled by default and stops the applications from running in the background. You can disable it by doing the following:
  1. Launch device Settings
  2. Select Additional settings
  3. Select Battery
  4. Select Manage apps battery usage
  5. Select Choose Apps
  6. Choose the application (Transparent clock & weather or any other application)
  7. In the Options choose Custom
  8. Under Background network choose Stay connected
  9. Under Background location choose Allow

MIUI / Redmi mi (Note and similar models) users (thanks to Lawrenz)

Redmi devices have an auto-start option for applications you select. This causes processes that get killed by the system to automatically restart. To set the application to automatically start do the following:
  1. Start Security App (from applications)
  2. Select Permissions
  3. Select Autostart
  4. Check our weather application
Xiaomi / MIUI / Redmi mi (Note and similar models) devices

There devices have an auto-start option for applications you select. This causes processes that get killed by the system to automatically restart. To set the application to automatically start do the following:
  1. Start Settings or Security App (from applications)
  2. Select Permissions
  3. Select Autostart
  4. Select Transparent clock & weather (or any other app) to allow it to auto-start
You should also enable background activity for the application:

  1. Go to Settings
  2. Select Battery and performance
  3. Select Battery
  4. Select Energy savings
  5. Select Transparent Weather clock (or any other app) and enable background activity and use of location services.
MIUI 8.0 also allows you to assign an application in memory. If necessary, you can do that for the selected application.
LG V10 users

Turn the battery saver off by doing the following:
  1. Go to phone settings
  2. Select Battery saver
  3. Un-check the Battery saver option or set it to 5% or 15%not immediately)

LG G4 users


Turn the battery saver off by doing the following:
  1. Go to phone settings
  2. Select General
  3. Select Battery & power saving
  4. Select Battery usage
  5. Select Ignore optimizations 
  6. Check the application to exclude it from optimizations


ZTE Axon devices
Turn Smart Power management off by pulling down the notification bar or,
  1. Go to phone settings
  2. Select Power manager and turn off Smart power management


ZTE Axon 7 devices

Turn application power management off:
  1. Go to phone settings
  2. Select Power management
  3. Turn off Ultra power saving mode
  4. Select Power management for apps
  5. Choose Transparent clock & weather (or the app you want to protect)
  6. Turn off all power saving options

Asus ZenFone 2 users

Open the Auto-start manager and make sure that the application is allowed to run in the background
  1. Go to phone settings
  2. Select Power management
  3. Select Power saver
  4. Select Battery modes
  5. Make sure that the Smart-saving mode is not checked.

Oppo F1s and similar devices
  1. Go to phone settings
  2. Select Battery
  3. Under Power consumption details, select Other
  4. Select the Transparent clock and weather application (or other application you want to protect)
  5. Disable the option Freeze when in background


OnePlus One or other devices running Cyanogen ROMs
  1. Launch phone settings
  2. Select Battery or Performance
  3. Un-check the Enable per-app profiles option

Lenovo 6000 users (may apply to other Lenovo models)

Turn off battery saver
  • Go to phone settings
  • Select battery
  • Tap the menu button (the left button at the bottom of the device)
  • Turn battery saver off
Sony Z3 users

If running on Android versions previous than Marshmallow, turn off Stamina mode
  • Start system Settings
  • Select Battery management
  • Turn off Stamina mode

Other devices

Check under phone settings for a similar Battery saver option and adjust according. We will update this when new information is available.


Devices running Android Marshmallow (Android version 6)

If your device is running Android version 6 (Marshmallow) and you are having time freezing problems, this could be caused by the new Doze mode feature of Android. You can disable the Doze mode feature for the application by doing the following (screenshots follow)

  • Go to phone settings
  • Select Battery (1)
  • Select the menu (upper right corner) (2)
  • Choose Battery optimization (3)
  • Select All apps from the list (4)
  • Find and select the Transparent clock & weather application (or any other application you want to exclude from Doze more) (5)
  • Select the Don't optimize option (6) and click DONE



59 comments:

  1. Дорогие разрабы,телефон not3 не тормозит, а тормозит виджет запоздалое обновление данных всех включая часы и.т.д.

    ReplyDelete
  2. Hello, using One+x (OPX), widget freeze each time. Restart of mobile solve the problem. I don't have any additional battery saver app installed, maybe included in the Oxygen sw ? Using Android 5.1.1 - Oxygen 2.2.0-x

    ReplyDelete
    Replies
    1. There could be a built-in setting for killing tasks. Check under system / Battery settings or system Applications - if there is something that could cause the problem it should be in one of the above settings.

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  3. Hi, I have excluded Transparent weather clock from battery optiomized apps and it is currently not optimized. I also restarted device (Oneplus 3) after doing so. But still, phone shuts the background process and freezes the clock when ever I swipe of all the extra programs on background using default "open applications" -list. Any changes to exclude this widget when clearing open applications by using this default method (brush icon) ?

    ReplyDelete
    Replies
    1. This depends on the application you use to clear running tasks. We are constantly working on updates and optimizations to the application - please check back often for updates and let us know if you still have problems. Note that it is not necessary to manually kill running processes in Android - the Android system does this automatically, when it needs more memory.

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  4. Thanks for the explanations....but as for my device, (Meizu Pro 6, running on the latest Marshmallow) , I discovered the automatic location is the root of the problem. The app cannot follow. So one has to change the location manually, for each time you change location... which I do pretty often....

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    Replies
    1. That is strange Daniel. The application uses Google Play services to get the current location - this also needs that at least one location provider is enabled (network or GPS). Furthermore, there has to be Internet connection in order for your location to be displayed. Please check all the above and email us if you have any more problems.

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  5. Hi! I have the same problem like someone above, I'm using OnePlus 3, and the widget stopped working. No updates, even the clock is frozen. I tried all the possibilities listed above. I have this phone for weeks now, but it started just 2 days ago.

    ReplyDelete
    Replies
    1. Thank you for reporting this.
      Please reset your launcher application (manage apps, select the Launcher app, Storage, Clear cache and Clear data), then restart your device and check if the problem is fixed. Email us if you have any more problems.

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    2. Would have been nice to know that this "solution" would erase all of my icons and basically make me set my phone up from scratch. So frustrating!

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    3. Hi Alex. Resetting the launcher app (clearing the cache of the launcher) should not delete any icons. Still, if the launcher was causing these problems it probably means that it had some serious setup problems and that is why the icons were also deleted.

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  6. Hi ,I am using One Plus two and inspite of performing above steps,the time and weather still freezes and does not change on run time.

    ReplyDelete
    Replies
    1. Thank you for reporting this.
      Please reset your launcher application (manage apps, select the Launcher app, Storage, Clear cache and Clear data), then restart your device and check if the problem is fixed. Email us if you have any more problems.

      Delete
  7. Данная инструкция НЕ помогает . Часы все равно не обновляются!

    ReplyDelete
    Replies
    1. Благодарим Вас за сообщение об этом. Пожалуйста, напишите нам, чтобы мы могли помочь.

      Delete
  8. Проблема с заморозкой времени решилась. НО! Проблема с индикацией времени будильника как была, так и остаётся. Показывает неправильное время, если перезадать будильник, то некоторое время показывает правильно, потом опять сбивается и показывает неправильное время.

    ReplyDelete
    Replies
    1. Спасибо Евгению.
      Проблема тревоги не является проблемой нашего приложения, но проблема вашей системы Вероятно, некоторые другие приложения конфликтует с сигнализации и вызывает эту проблему.

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    2. У меня та же проблема (вроде часы решились, но будильник периодически изменяет свои показания, но пока ни разу не угадал). Странно говорить, что это проблема не нашего приложения а проблема системы, тем более другие программы как то работают же. Вероятнее всего программа не имеет всех необходимых полномочий (и мы сами, ручками даем ей дополнительные, чтобы исправить) ...

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  9. Freezing problem has been solved with provided instructions. Good work.

    ReplyDelete
    Replies
    1. Thanks Bruno.
      Let us know if you have any more problems in the future.

      Delete
  10. Selam.sorunum galaxy note 2 kullanıyorum türkiyede saatler değişmedi cıhazımın saatinden sccueeather daati bir saat ileri gösteriyor.donma sorunu yok sadece avrupa saati uyumlu göstrriyor.teşekküredrim ilginize

    ReplyDelete
    Replies
    1. Görüşleriniz için teşekkür ederiz. Daha sonra hava yenilemek, ayarlar, Gelişmiş ayarlara gidin ve Verileri temizle seçiniz - bu zaman diliminde ile sorunu çözmek gerekir

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  11. Accuwealher farklı demek istedim

    ReplyDelete
  12. Accuwealher farklı demek istedim

    ReplyDelete
  13. Welcome! How do I change the settings to display the weather on an hourly daily?

    ReplyDelete
    Replies
    1. Hi Alexander.
      You can tap the lower right corner of the widget to switch from hourly to daily and daily to hourly forecast.

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  14. I have followed instruction for Huawei P9 Lite, but widget still freeze... :(

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  15. Moto G4 with Marshmallow followed the instructions re battery optimizing but the widget still refuses to update the time.

    ReplyDelete
    Replies
    1. Please make sure you have the latest version of the application, then go to settings, Advanced settings, Clear cache and check if the problem is fixed. Make sure also that you are not running a 3rd part task killer or memory/battery optimization software.

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  16. Hello, I'm using "3D Flip Clock & Weather Pro" with a redmi note 4 under miui 8.0.5.0 and clock is freezing.
    I have try the two solutions you give for all redmi product.
    For me it seems that it works if I allow 3d flip clock to autostart. I have also firstly allows to work in back ground, but this doesn't fix the problem.

    ReplyDelete
    Replies
    1. Thank you for the feedback. You are correct, allowing the widget to autostart is required in order for it to work without problems.

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    2. hello, i'm back after a news firmware update (MIUI8 Global 7.1.1.19) , and some new "battery optimizer" rules. Widget freeze again, but this time it comes from the batterie saver parameters. 3flip clock was restricted to used localisation in backgroud and restricted to save batterie's life. after uncheck these "options" all is good again.

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    3. Thank you for the update Eddy. We will keep this in mind. If possible, can you send us a screenshot of the related battery saving settings at support@machapp.net? It could probably help us if people have similar problems.

      Delete
  17. Hi,

    On ZTE Axon 7 after cleaning running apps through internal mechanism, the widget completely stops responding. Any recommendations?

    ReplyDelete
  18. Also, on the same ZTE Axon 7 the battery percentage is missing on the widget.

    ReplyDelete
    Replies
    1. Thanks for reporting this. We have just released an update with some more changes that should help fix a lot of time freezing problems. The new version is still in beta but you can receive it from Google Play at this link. Let us know if you have any more problems with the new version. To show the battery level on the widget you have to check the appropriate setting from settings > Appearance settings > Advanced settings

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    2. Hi, on ZTE Axon 7 the issue with nonresponsive widget still persists after cleaning apps. Batter indication now is OK.

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    3. Have you installed the new version (from the link in the previous reply)?

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    4. Yes. Actually, on this phone (Android 6.0.1) can not find window to disable apps optimization.

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    5. Version 0.92.01.08 has no above mentioned issues (nonresponsive widget) on ZTE Axon 7, thanks.

      Delete
  19. Hi guys, really nice app! Great job! However these freezing issues are annoying. I have Oneplus 3 running Marshmallow, followed the instructions above, also cleared the cache - nothing helps. The only thing that kind of helps is rebooting the device, then the clock works fine until it doesn't (can take anywhere from an hour to a couple of days to start freezing again).

    ReplyDelete
    Replies
    1. Thanks for reporting this. We have just released an update with some more changes that should help fix a lot of time freezing problems. The new version is still in beta but you can receive it from Google Play at this link
      Let us know if you have any more problems with the new version.

      Delete
    2. Hi again, well, it's much better now - I even thought that the issue is fixed for good.
      However after about 3 weeks or so it's frozen again!
      What do you think?
      Thanks!

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    3. Thanks Matt. It could happen that sometimes the system will kill all running processes in order to provide memory for a running application. In that case we cannot do anything about it. We are working on another update with more bug fixes and optimizations. Make sure to get it and let us know if you have any more problems. Note that in the new version, we will add a'Stealth mode' option under settings > Advanced settings. If you experience time freezing problems, check that option.

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    4. Perfect! Will do and let you know. Many thanks.

      Delete
  20. Добрый день! установлено Ваше приложение. В углу вверху экрана мелким шрифтом температура -20, а виджете -27 (как и надо- так и есть реально).Зачет тогда в углу -20? Можно это убрать или пусть отображает реальную температуру. спасибо

    ReplyDelete
    Replies
    1. Спасибо за обратную связь. Уведомление температуры показывает температуру для текущего местоположения. Вы можете удалить уведомление температуры от настроек, настроек уведомлений, уведомлений о температуре.

      Delete
  21. Dobrý den. Mám Redmi2 MIUI8. Dodržel jsem všechny pokyny-vypnutí šetření baterie pro tuto aplikaci,může běžet na pozadí i zjišťovat polohu na pozadí,nastavil jsem automatické spuštění a hodiny přesto pořád zamrzají.

    ReplyDelete
    Replies
    1. Děkuji za zpětnou vazbu.
      Prosím, ujistěte se, že máte nejnovější aktualizaci a zkontrolujte, zda je spořič baterie nebo úkol vrah aplikace běží. Brzy vydáme další aktualizaci s mnoha oprav chyb a vylepšení - ujistěte se, že jste si to.

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  22. Time update freezing, if offline data&wifi,android 6 working, adnroid 7 freezing..
    in settings, and battery optimalization app disabled..

    ReplyDelete
    Replies
    1. Thank you for reporting this. Which application and version are you using?

      Delete
  23. Mi mix 6.0.1 MIUI 8.2 /6.12.1 помогите решить проблему заморозки пожалуйста!

    ReplyDelete
    Replies
    1. Спасибо, что сообщили об этом.
      Убедитесь, что у вас установлена последняя версия приложения, и пришлите нам письмо по адресу support@machapp.net, если у вас все еще есть проблемы.

      Delete
  24. This comment has been removed by the author.

    ReplyDelete
  25. После вчерашнего обновления создает отчеты о падении, виджет ничего не отображает, индикация времени стоит на месте.
    LG G3 android 4.4

    ReplyDelete
    Replies
    1. Не могли бы вы прислать мне предыдущий работающий apk , я его установлю и не стану больше никогда обновлять.

      Delete
  26. Спасибо, что сообщили об этом Valery.
    Пожалуйста, напишите нам по адресу support@machapp.net с подробной информацией о проблеме, и мы исправим ее.

    ReplyDelete
    Replies
    1. Да, но вот буквально вслед вы же выпустили обновление, где всё заработало.

      Delete